Am I able to buy everything I need online?
You should be able to get everything from our website. If there is something you can’t find just give us a shout and we can always do our best to help you get what you need.
Are the colours, sizes and weight exact?
As you can appreciate we can only do our very best to represent the colours of inks on the website. Please accept that different computer screens display colours slightly differently, so some small variations are impossible to avoid. Also, ink will always print a slightly different shade to what it looks like in the tub too. As regards to weight, if not stored correctly the water in the waterbased ink may evaporate and cause the ink to weight slightly less. Sizes are rounded to the nearest half inch.
How can I order?
You can order through the website, by email or over the phone. Alternatively, you are always welcome to pop in and see us, saving yourself money on postage. Ordering through the website is always the quickest option.
Do you offer customer accounts?
Yes, the only way to do this is by signing up to GoCardless. Once you set up the account it enables us to set up payments for your orders. Payments will be taken 30 days after the end of the month in which you placed the order. However, you will only pay when you order.
What delivery options are available?
For the mainland UK, order before 1:30pm Monday-Friday for next working day delivery at the cost of £9.95. You can also choose early delivery options either pre-10:30am or pre-12pm. There are also options for weekend deliveries too. If you spend over £125 you’ll be eligible for Free delivery which will take 3-5 working days.
There may be extra courier charges for certain items, this will be noted on the product page.
Do you deliver internationally?
We are able to deliver throughout Europe, but please due check first as orders outside of UK mainland may incur extra delivery costs or not be possible.
What methods of payment do you accept?
You can pay by debit or credit card, over the phone (existing customers only), or through PayPal or Sage Pay. Unfortunately, we don’t accept cheques (who even does that these days anyway).
Do prices include VAT?
No, VAT will be added at the shopping cart.
Do prices include delivery?
No, delivery will be added in the shopping cart. However, delivery costs may change depending on product and shipping address.
Do prices include install?
Prices do not include install, this can be arranged separately.
I have a Promotional Code, where do I enter this?
When you click on your shopping cart there will be a box to enter your promo code before entering any payment details.
Can Gift Vouchers be used Online?
Yes, each gift voucher is given a promo code which can be entered at the checkout.
Is it possible to track my order?
Yes, you should receive an email with your tracking code from our courier. If you don’t get this, give us a shout and we will let you know your tracking number.
My order has arrived damaged, who do I contact?
You will need to get in touch within 48 hours to notify us, you can notify Caroline, our Customer Service Liaison, regards the damages and she will help solve the matter.
Her email is firstname.lastname@example.org or you can call us on 01562 829009 and hold for any other enquiries.
Can it be delivered to an address which is not my billing address?
Yes, we can always make the billing and delivery addresses different. If this is outside the UK please get in touch with us first.
What items can I NOT return?
Specially mixed pantone inks.
Custom made equipment.
Specially ordered items, which are not stock items.
Questions about Supplies/Consumables
Can I get samples of inks to try before buying a larger size?
Yes, the option isn’t available on the website but drop us an email and we can sort something out for you. Product samples are limited to 1 per company.
How do I reduce the viscosity of plastisol ink?
To decrease the viscosity of the ink we advise to add our curable reducer.
What types of inks do you sell?
Waterbased, Plastisol and Discharge ink.
Plus limited types of Solvent Ink.
I’m confused regards mesh counts, help me?
The UK and the US use different numbers for mesh counts, please see below.
43t = 110t
62t = 156t
90t = 230t
120t = 305t
How long will it take to expose my screen?
We can only provide guidelines as to how long it will take to expose your screen. There are MANY variables when it comes to exposing e.g. light source, distance between light and screen, heat, emulsion used and many more. Exposing is an art form, please try a few times before picking up the phone to tell us it’s not working.
Do you have tech sheets?
Yes, the tech sheets are located on the website under the category heading and text. You will find them on their own page which is linked in the footer of the website. We can always send you them via email too.
Do you do smaller screens?
We can always get a quote for you, just drop us an email to give us the details.
What is a good screen?
A new and clean screen is the best type of screen. The mesh still has a high tension and has not warped. We would advise aluminum over wooden frames as the aluminum hold a higher tension.
Questions about Equipment
Do you have safety information available?
If necessary the correct safety information will come with the item ordered, if you are unsure we are only a call away. If the item require safety equipment, e.g. safety bars, that will be provided.
Why does the ink come off after a wash?
This means that the garment was not cured properly or cured fully. To cure fully please follow the guidelines suggested related to the ink you have. If you’re unsure, give us a call, but do check the website as information will be on there.
Do you stock all parts?
Sorry, we don’t stock all parts. Imagine how big our warehouse would need to be!
We stock commonly used general parts. However, most the time, the part needed will be specific to serial numbers and part numbers.
Is my manual really that important?
YES. It’s very important for you to keep you manual handy. It will give you the information you need regarding the machine. Also, when you need a part the part numbers will all be in the manual. There is also a section for you to record the details of the press, saving you time when you need to find the serial number etc.
What’s the warranty on used equipment?
There is a 30 day warranty on used equipment unless otherwise stated.
How long will it take for me to get delivery of the equipment?
On each purchase of equipment we work with you regarding delivery. If the item is not a stocked item it will say in the description online. It will also give you an estimated delivery period too.
Please keep in mind, when buying equipment, you will need to be able to unload a lorry on your end of the journey.
I need a part for my machine, what do I do?
Please speak to Millie by either giving us a call on 01562 829009 or emailing email@example.com
You will need the serial number of you machine and a part number before we can do anything.
I need to book in a service for my machine.
Speak to Millie and she will get one of our engineers booked in. Either call us on 01562 829009 or email firstname.lastname@example.org
I can‘t find what i’m looking for.
Get in touch either on the live chat or by emailing email@example.com and we will try our best to help.
Where can I get technical help?
As always we are happy to help you with any technical questions. Please feel free to speak to us on live chat, email or phone.
Want to email your question? Send it to firstname.lastname@example.org
What to call and speak to us? Please phone 01562 829009 and press option 1.
Nick is one of our technical advisors so he will be the one answering most of your mysteries. We also have Nathan who can help too. FYI – although Dave is Bossman and probably knows the answer, you don’t have to talk to Dave. He employs people like Nick and Nath with many years of practical and technical know-how to help you every step of the way.
What’s the most popular start-up Automatic Screen Printing Press?
The Diamondback Series is the best entry level automatic machine.
Give us a call if you need more info.
We are a first time buyer. Do we get training?
When you speak to our sales guys please make them aware that you require training as we will need to get this booked in. The training is only on how to use the machine. For a full screen printing training course please enquire into our training days held at our HQ.
Will I have to install the machine myself?
It’s your choice. You can book the engineer to come and install the machine. Please bear in mind that the prices are not inclusive of install.