General Questions

You should be able to get everything from our website. If there is something you can’t find just give us a shout and we can always do our best to help you get what you need.

As you can appreciate we can only do our very best to represent the colours of inks on the website. Please accept that different computer screens display colours slightly differently, so some small variations are impossible to avoid. Also, ink will always print a slightly different shade to what it looks like in the tub too. As regards to weight, if not stored correctly the water in the waterbased ink may evaporate and cause the ink to weight slightly less. Sizes are rounded to the nearest half inch.

You can order through the website, by email or over the phone. Alternatively, you are always welcome to pop in and see us, saving yourself money on postage. Ordering through the website is always the quickest option.

Yes, the only way to do this is by signing up to GoCardless. Once you set up the account it enables us to set up payments for your orders. Payments will be taken 30 days after the end of the month in which you placed the order. However, you will only pay when you order.

https://pay.gocardless.com/AL0000NK07WMZ1

For the mainland UK, order before 1:30pm Monday-Friday for next working day delivery at the cost of £9.95. You can also choose early delivery options either pre-10:30am or pre-12pm. There are also options for weekend deliveries too. If you spend over £125 you’ll be eligible for Free delivery which will take 3-5 working days.
There may be extra courier charges for certain items, this will be noted on the product page.

We are able to deliver throughout Europe, but please d0 check first as orders outside of UK mainland may incur extra delivery costs or not be possible.

You can pay by debit or credit card, over the phone (existing customers only), or through PayPal or Sage Pay. Unfortunately, we don’t accept cheques (who even does that these days anyway).

No, VAT will be added at the shopping cart.

No, delivery will be added in the shopping cart. However, delivery costs may change depending on product and shipping address.

Prices do not include install, this can be arranged separately.

When you click on your shopping cart there will be a box to enter your promo code before entering any payment details.

Yes, each gift voucher is given a promo code which can be entered at the checkout.

Yes, you should receive an email with your tracking code from our courier. If you don’t get this, give us a shout and we will let you know your tracking number.

You will need to get in touch within 48 hours to notify us of any damages. Please contact our office on 01562829009 to let us know.

Yes, we can always make the billing and delivery addresses different. If this is outside the UK please get in touch with us first.

Specially mixed pantone inks.
Custom made equipment.
Specially ordered items, which are not stock items.

For every £1 you spend you get 1 reward point.

Then for every 100 points you collect, you get £1 discount in return.

These rewards points can then be applied at the checkout.

Questions about Supplies/Consumables

Yes, the option isn’t available on the website but drop us an email and we can sort something out for you. Product samples are limited to 1 per company.

To decrease the viscosity of the ink we advise to add our curable reducer.

Waterbased, Plastisol and Discharge ink.

Plus limited types of Solvent Ink.

The UK (T mesh) and the US use different numbers for mesh counts, please see below.
43t = 110
62t = 156
90t = 230
120t = 305

We can only provide guidelines as to how long it will take to expose your screen. There are MANY variables when it comes to exposing e.g. light source, distance between light and screen, heat, emulsion used and many more. Exposing is an art form, please try a few times before picking up the phone to tell us it’s not working.

Yes, the tech sheets are located on the website under the category heading and text. You will find them on their own page which is linked in the footer of the website. We can always send you them via email too.

We can always get a quote for you, just drop us an email to give us the details.

A new and clean screen is the best type of screen. The mesh still has a high tension and has not warped. We would advise aluminum over wooden frames as the aluminum hold a higher tension.

Questions about Equipment

If necessary the correct safety information will come with the item ordered, if you are unsure we are only a call away. If the item requires safety equipment, e.g. safety bars, that will be provided.

This means that the garment was not cured properly or cured fully. To cure fully please follow the guidelines suggested related to the ink you have. If you’re unsure, give us a call, but do check the website as information will be on there.

Sorry, we don’t stock all parts. Imagine how big our warehouse would need to be!

We stock commonly used general parts. However, most the time, the part needed will be specific to serial numbers and part numbers.

YES. It’s very important for you to keep you manual handy. It will give you the information you need regarding the machine. Also, when you need a part the part numbers will all be in the manual. There is also a section for you to record the details of the press, saving you time when you need to find the serial number etc.

There is a 30 day warranty on used equipment unless otherwise stated.

On each purchase of equipment we work with you regarding delivery. If the item is not a stocked item it will say in the description online. It will also give you an estimated delivery period too.

Please keep in mind, when buying equipment, you will need to be able to unload a lorry on your end of the journey.

Please speak to Millie by either giving us a call on 01562 829009 or emailing millie@screenprintworld.co.uk

You will need the serial number of you machine and a part number before we can do anything.

Speak to Millie and she will get one of our engineers booked in. Either call us on 01562 829009 or email millie@screenprintworld.co.uk

Get in touch either on the live chat or by emailing sales@screenprintworld.co.uk and we will try our best to help.

As always we are happy to help you with any technical questions. Please feel free to speak to us on live chat, email or phone.

Want to email your question? Send it to sales@screenprintworld.co.uk

What to call and speak to us? Please phone 01562 829009 and press option 1.

Nick is our technical advisors so he will be the one answering most of your mysteries. Dave is Bossman and probably knows the answer, you don’t have to talk to Dave. He employs people like Nick with many years of practical and technical know-how to help you every step of the way.

The Diamondback Series is the best entry level automatic machine.

Give us a call if you need more info.

When you speak to our sales guys please make them aware that you require training as we will need to get this booked in. The training is only on how to use the machine. For a full screen printing training course please enquire into our training days held at our HQ.

It’s your choice. You can book the engineer to come and install the machine. Please bear in mind that the prices are not inclusive of install.